Immigration Transformation
The U.S. Citizenship and Immigration Services National Benefits Center processes millions of immigration and naturalization cases each year, covering work visas, asylum applications, and citizenship petitions. The volume and complexity of this workload, combined with the manual, paper-intensive nature of legacy processes, created significant backlogs and accuracy challenges that demanded a modern AI automation solution.
Client Challenge
The USCIS National Benefits Center (NBC) processes immigration and naturalization for work visas, asylum, and citizenship. Pre-processing includes conducting background security checks, performing initial evidence reviews, and forwarding scheduled cases to the local USCIS office for adjudication.
- Time consuming, manual process, ~70% accuracy
Brillient Solution
- Developed a solution that incorporates ALICE® digitalization and intelligent document processing (IDP) of paper records
- Name harvesting, integrates with ELIS for national background checks
- “Human in the loop” highly automated
Client Benefits
ALICE® demonstrated that
- We exceed 99% accuracy level
- Delivers three times (3X) productivity in cases processed per hour (compared with manual processing)
- Helps USCIS reallocate freed up labor hours
Providing Friction-Free Solutions For Your Organization's Challenges
Information Transactions
- FOIA – information retrieval
- Facilities, leasing
- Procurement, contracts
- Procurement to finance
People Matters
- HR transformation
- CX (client experience)
- EX (employee experience)
Equipment
- Vehicle fleet management, Maintenance
- Inventory, product catalogs
- Asset/property management
- Construction management
Analytics
- Integrated view of citizen, immigrant, business across silos
- Cluster analysis (trends, patterns)
- Network analysis (fraud, waste, abuse)
Mission Digitalization
- Transaction processing
- Case Management