Government Mandates

ALICE® Addresses Numerous Government Mandates

ALICE® addresses the numerous mandates the federal Government has issued in recent years. The President’s Management Agenda (PMA):

  • PMA on Customer Experience (CX): “Improve the experience of those Government serves … when they use Government services.” “When individuals and organizations interact with any part of the Federal Government, they want that interaction to work seamlessly.” “Understanding existing barriers to public services is a crucial part of this work.”
  • PMA on Data Management: “Agencies will further enhance Federal data management and data science capabilities” “we will develop a robust set of actionable information services—data, information, and products—that meet the needs of diverse users and help policymakers drive change grounded in the best available science. We also will advance data practices that support decisions and policymaking grounded in evidence about what works.”
  • PMA on Data-Driven Decisions: “Nurture a Culture of Evidence-Based Policymaking and Decision-Making in Federal Agencies. Evidence-based policymaking is crucial to providing effective Government services.”
  • PMA on Automation: “Increased adoption of technology, such as … automation”

Executive Order on Transforming Federal Customer Experience (CX) and Service Delivery to Rebuild Trust in Government:

“Improving service delivery and customer experience should be fundamental priorities.” “We must use technology to modernize Government and implement services that are simple to use, accessible, equitable, protective, transparent, and responsive for all people of the United States.” “Further, the Federal Government’s management of its customer experience and service delivery should be driven fundamentally by the voice of the customer through human-centered design methodologies; empirical customer research; an understanding of behavioral science and user testing, especially for digital services; and other mechanisms of engagement.”

Federal Data Strategies:

Federal Data Strategy, DoD Data Strategy, Data Strategy Action Plans, and Department/Agency Data Strategies: “a robust integrated approach to managing and using data. The result was a strategy that plans for agencies’ use of data … to generate evidence-based policy, to deliver on mission, to serve the public, and to steward resources.”

FOIA Response Timelines and Penalties:

“All federal agencies are required to respond to a FOIA request within 20 business days, unless there are ‘unusual circumstances.’” (Justice.gov) “A public body must strictly comply with the timeframes set forth under FOIA. Failure to do so could result in payment of a requester’s attorney fees and/or a significant civil penalty to be paid from public funds.”

OMB Memos M-23-07, Update to Transition to Electronic Records:

“It is critical that Federal agencies move beyond paper-based processes and embrace the opportunities afforded to improve Government by transitioning fully to an electronic environment.” “By June 30, 2024, Federal agencies must manage all permanent records in an electronic format.”

OMB Memos M-19-21, Transition to Electronic Records:

“Ensure that all Federal records are created, retained, and managed in electronic formats, with appropriate metadata;” “develop plans to close agency-operated storage facilities for paper and other, analog records, and transfer those records to Federal Records Centers operated by NARA or commercial storage facilities.” “NARA will no longer accept transfers of permanent or temporary records in analog formats and will accept records only in electronic format and with appropriate metadata.”

OMB Memo M-18-23 Shifting from Low-Value to High-Value Work:

“Reforms may include … introducing new technologies, such as robotics process automation (RPA), to reduce repetitive administrative tasks”

Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence:

“Artificial Intelligence must be safe and secure.” “It is important to manage the risks from the Federal Government’s own use of AI and increase its internal capacity to regulate, govern, and support responsible use of AI to deliver better results for Americans.”